Second to none
Whenever you talk to a member of the Percepium client services team, you’re getting help from someone familiar with your scenario and profound experience within the learning technology field. We understand technology and infrastructure constraints, how to roll-out, implement and avoid potential pitfalls and project risks as well as the necessary change management processes in a larger international deployment.
Software as a Service
The Percepium products are truly CLOUD based in their architecture. Our clients and partners can utilize the real power and benefits of CLOUD computing. With the CLOUD we have global delivery and roll out capacity. It allows you as an organization to quickly build, deploy, scale up or down and operate your learning initiatives. You can integrate the solution with your existing business applications if they reside in-house or in the CLOUD through our extensive catalogue of web services. We can facilitate the complete deployment and secure maintenance of our products without the cost or complexity of buying and managing the underlying hardware and software. We provide elastic hosting capabilities and support the complete product life cycle with direct availability through the Internet. Our service is 24/7/365 with guaranteed availability of 99.95%. You can support both internal and external initiatives (extended enterprise) from the same instance, create a new set up within hours from decision, allowing different settings and configurations for different targets audiences across the world thanks to our multi-tenant architecture.
Technical Support
If something isn’t working as you’d like, our technical support team will fix it promptly.
- 24/7 surveillance and immediate action on our SaaS Environments (if an issue unlikely occur)
- Direct phone support for trained personell
- All other written tickets (email and helpdesk) are answered within one business day
- The support team interfaces directly with engineering to immediately resolve problems
- Data analysis tools so you know how each product is performing
- We take feedback seriously and consider every feature request and comment
- We constantly monitor our system for errors so we catch them before anyone else does
Product Training
Have a question about how our products work? Let us know and we’ll set up a training session.
Webinars
We can give your team online training so you’re experts in every single details of the product you offer your end users.
On-Site Training
You can visit our offices, or we can visit yours to get everyone ready for the release of the Perecepium platform.
Implementation
There is no such thing as a typical “one fits all” deployment. Therefore we have designed our products and capabilities with a unique level of configurability in order to adapt for different client settings and processes. As such, we begin our engagement by gaining an understanding of where your organization currently resides, and more importantly – where you need to be in the future. We help you determine the specific combinations of technology, professional services and potential development needed to achieve your organization’s goals.
With Percepium implementation services, you’ll be able to:
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Build a configuration that enables your organization while incorporating industry and domain best practices
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Accelerate system deployment to help realize an immediate return on your learning technology investment
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Achieve wide end-user adoption across your organization
Integrations
Systems Integration
- Easily integrate with other databases through our extensive API of web services
- Integrate with 3rd party applications like eCommerce bridges and billing systems, compensation management systems, resource management databases, customer service databases etc.
- Determine the most effective way to convert data from varied sources into our application
- Transmit data to and from multiple database environments, including SAP, Oracle and other legacy systems
Content Integration
- Proprietary off-the-shelf content and custom courseware by 3rd party vendors (non standard compliant)
- Provide recommendations and simplify your content integration process
Zero Customizations
Application Management
We can offer daily application management services based on your specific on- or off-site needs. Add a group of committed Percepium experts and extend or outsource the internal team and get end-to-end platform management, support and advice.